Online Flower Delivery Terms for Potters Bar

Terms & Conditions for Online Flower Delivery in Potters Bar

Introduction

These Terms & Conditions ("Terms") form a legally binding agreement between you (the customer, "you" or "your") and Flowers Potters Bar ("we", "us", or "our") regarding your use of our website and online flower delivery service. Please read these Terms carefully before placing an order. By proceeding to use our website or place an order, you are deemed to have accepted these Terms in full. These Terms apply to all customers ordering flower delivery services across Potters Bar and the surrounding areas.

1. Eligibility

To make purchases from Flowers Potters Bar, you must be at least 18 years of age and possess the legal authority to enter into a contract for goods and services under UK law. Orders placed in violation of this requirement may be refused or cancelled at our discretion.

2. Order Process

You may browse our flower arrangements, bouquets, and gifts on our website and select products for delivery within Potters Bar and surrounding areas. When you place an order, you will be required to provide certain information, including recipient details, delivery address, contact number, and any necessary delivery instructions.

Once your selections are made, you will proceed to the checkout where you will input billing and payment information. Submitting an order constitutes an offer to purchase the selected products and services subject to these Terms. We reserve the right to accept or decline your order in our sole discretion.

After you place an order, you will receive an email confirming receipt. Please note, this acknowledgment does not constitute acceptance of your order. Acceptance occurs when we dispatch the ordered flowers for delivery, at which point a binding contract arises. If any product is unavailable or if we cannot process your order for any reason, we will notify you as soon as possible and no payment will be taken or you will be refunded in full if payment has already been processed.

3. Delivery

We offer delivery of flowers and related products throughout Potters Bar and selected surrounding locations. It is your responsibility to ensure correct and complete delivery details are provided at checkout. We will not be liable for failed or delayed deliveries due to inaccurate or incomplete information. We strive to deliver on your nominated date but exact times are not guaranteed, except where otherwise agreed.

In the event the recipient is not available at the address provided, flowers may be left with a neighbour, in a safe place, or returned for redelivery at our discretion unless you specifically request otherwise. Additional delivery charges may apply for redelivery. Risk in the products passes to you on delivery or collection. Title to goods passes only upon full payment of all sums due.

4. Product Availability and Substitution

All items are subject to availability. While we make every effort to display accurate product images and descriptions, it may be necessary to substitute certain flowers or packaging due to seasonal conditions, stock levels, or events beyond our control. In such cases, the substitution will be of equal or greater value and similar style, and we will inform you where practicable. By ordering, you acknowledge and accept the possibility of reasonable substitutions.

5. Pricing and Payments

All prices for our products and delivery services are displayed in Pounds Sterling (GBP) and include VAT at the prevailing rate, where applicable. Prices may be updated at any time and without prior notice, but any changes will not affect orders already accepted and confirmed for dispatch.

We accept payment online using major debit or credit cards, or other authorised payment methods clearly indicated at checkout. Payment must be made in full at the time of ordering. Orders will not be processed or dispatched until payment is received and cleared. By providing your payment details, you confirm that you are authorised to use the relevant payment method and that sufficient funds are available to cover the total order amount.

6. Cancellation Policy

If you wish to cancel or amend your order, please notify us as soon as possible. Cancellations made at least 24 hours before the scheduled delivery date are usually accepted, and you will be eligible for a full refund. Due to the perishable nature of flowers, cancellations requested after that time, or after your order has been dispatched or prepared, may not be eligible for a refund. If an order cannot be cancelled in time due to its progress, you will be charged in full for the order.

We reserve the right to cancel any order and refund your payment in full if we are unable to fulfil your order due to circumstances beyond our control, such as unavailability of stock, natural disasters, or operational disruptions. We will notify you as soon as possible in such cases.

7. Returns, Refunds, and Complaints

Due to the perishable nature of flowers, returns are not normally accepted. If you are unsatisfied with the quality or condition of your delivery upon receipt, contact us within 24 hours of delivery with photographic evidence where possible. We may, at our discretion, offer to redeliver, replace, or refund your purchase in line with our customer satisfaction policy.

Each complaint will be reviewed on a case-by-case basis. We value our customers across Potters Bar and nearby areas and strive to resolve all issues transparently and fairly. We do not refund for issues beyond our control, such as incorrect delivery information provided to us, missed deliveries due to the recipient not being present, or care instructions not being followed.

8. Personal Data and Privacy

By placing an order, you agree that we may use and store your personal data to process orders and provide our services. All information is handled in accordance with the UK Data Protection Act and applicable privacy laws. Please consult our Privacy Policy for full details regarding collection, storage, use, and sharing of your personal information.

9. Liability and Disclaimer

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or any other liability which cannot be limited or excluded under UK law.

To the fullest extent permitted by law, our liability for any claim arising out of or in connection with the supply of our products is strictly limited to the purchase price paid for those products. We shall not be liable for any indirect, consequential, or special loss, loss of profit, loss of business, or loss of goodwill. We are not liable for any delay or failure to perform our obligations where such delay or failure is due to events outside our reasonable control (force majeure), including but not limited to acts of God, strikes, adverse weather, utility failure, or transportation outages.

Flowers are perishable and sensitive to environmental conditions. We cannot guarantee the exact lifespan of our products once delivered and cannot be held responsible for any deterioration due to customer handling or unsuitable conditions after delivery.

10. Intellectual Property

All content on our website, including images, descriptions, logos, and designs, is the intellectual property of Flowers Potters Bar or its licensors. No content may be reproduced, copied, modified, or used for any commercial purpose without our express written consent.

11. Promotions and Discount Codes

From time to time, we may issue promotional offers or discount codes for use on our website. These are subject to individual terms, may not be used in conjunction with other offers, and may be withdrawn at any time without notice. Discount codes are only valid for online purchases and within their stated validity period.

12. Amendments to These Terms

We reserve the right to update or amend these Terms at any time and without prior notice. The version of the Terms in place at the time you place your order will apply, unless a change in law requires that a new version applies retroactively. Please review these Terms regularly for any changes.

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these Terms or the supply of our products and services shall be subject to the exclusive jurisdiction of the English courts.

14. Miscellaneous

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remainder shall continue in full force and effect. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms constitute the entire agreement between you and Flowers Potters Bar regarding the supply of goods and services via our online platform.

15. Contact

If you have any questions relating to these Terms & Conditions, your online order, or flower delivery in Potters Bar and the surrounding areas, please get in touch using the contact form on our website.

These Terms were last updated on 13 June 2024.